Quality dental care

We are committed to providing you with dental treatment to the highest standard. We deliver that by:

• having highly skilled staff,
• using the most up to date treatment techniques and equipment,
• placing your needs, comfort and convenience at the centre of our work.

We will be sympathetic to any of your concerns, fears or anxieties, because we understand them. We will talk to you about how to maintain good oral health, and so reduce your risk of tooth decay and gum disease. We will be honest with you when discussing the results of your check ups, and the treatment options available to you. And we will explain the details of your chosen treatment plan with you, so that you feel in control at every stage.

See our practice video.

BDA Good Practice Scheme

We are proud to be a member of the BDA Good Practice scheme. This means that we follow the scheme’s 10 commitments to good practice:

1. We aim to provide dental care of consistently good quality, for all patients.
2. We only provide care that meets your needs and wishes.
3. We aim to make your treatment as comfortable and convenient as possible.
4. We look after your general health and safety while receiving dental care.
5. We follow the British Dental Association’s guidelines on infection control.
6. We check for mouth cancer and tell you what we find.
7. We take part in continuing professional development to keep our skills and knowledge up-to-date.
8. We train all staff in practice-wide work systems and review training plans once a year.
9. We welcome feedback and deal promptly with any complaints.
10. Every member of the practice is aware of the need to work safely under General Dental Council guidelines.

Heather Williams receiving the
British Dental Association Good Practice award,
with practice staff.

Cross infection control

Cross infection control prevents the spreading of infectious diseases from patient to patient, patients to staff and staff to patients. We use the latest sterilising equipment and staff follow a strict cross infection control protocol to protect you:

• Instruments such as mirrors, dental drills and other items are all fully sterilised after each patient.
• Your dentist or hygienist will wear a new set of disposable gloves for every patient, and a disposable mask during any procedure.
• Wherever possible we use disposable single use items, such as cups, suction tubing and endodontic instruments.